Standardizing Service to Enhance the Customer’s Experience with Wendy Ramsey.
Explore how to standardize services to create consistency and continuity for customers which drives: customer satisfaction and comfort; cultivates customer loyalty; and sets the stage for exceptional service. Prepare to think about a service in your outreach department from the customer’s point of view.
Wendy Ramsey is a Team Leader in the Outreach Services division at the Columbus Metropolitan Library, Ohio. She has been employed at CML for 31 years and has been the Youth Services Coordinator as well as the Staff Development Coordinator for CML. In her present position she supervises the Outreach librarians that provide story times. Additionally, she conducts 80 story times monthly during the school year to children with special needs. She is currently serving as the ABOS Treasurer.
Presentation Powerpoint File PPTX: Standardizing Services PPTX
Presentation Powerpoint File PPT: Standardizing Services PPT
Presentation Powerpoint (PDF): Standardizing Services Slides
Presentation Handouts (PDF): Standardizing Services Handouts
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