The ‘2012 Conference’ Category
Standardizing Service to Enhance the Customer’s Experience
Standardizing Service to Enhance the Customer’s Experience with Wendy Ramsey. Explore how to standardize services to create consistency and continuity for customers which drives: customer satisfaction and comfort; cultivates customer loyalty; and sets the stage for exceptional service. Prepare to think about a service in
Continue Reading...Reaching Older Adults in Assisted Living Facilities
Reaching Older Adults in Assisted Living Facilities with Kathy Mayo. How do libraries reach seniors who can no longer visit a library or participate in programs? Learn about one Florida project that trains volunteers to deliver stimulating activities with thoughtful discussion to seniors in assisted
Continue Reading...The Growing Readers Challenge
The Growing Readers Challenge with Laura Kennett. Learn how Richland County Public Library brings school readiness skills to child care centers and the families they serve through ten weeks’ worth of easy and fun challenges! Each week is a new topic with a new challenge.
Continue Reading...Libraries Transform Communities
Libraries Transform Communities a webinar with Rita Kadavy and Erin Kirchoefer. The High Plains Library District service area spans over 4,000 square miles, and providing library services to our outlying communities is difficult. Find out how HPLD made creative use of our resources to bring
Continue Reading...Latest Trends and Technologies for Outreach Vehicles
Latest Trends and Technologies for Outreach Vehicles with Kim Jones and Michael Swendrowski. Latest trends and technologies for outreach vehicles, pro’s and con’s of your new bookmobile, making your outreach vehicle the right one for your library and patrons. Kim Jones is the bookmobile driver
Continue Reading...Short Talks: Programming for Adults
Short Talks: Programming for Adults with Barbara Jones and Connie Van Bourgondien. Does programming for senior audiences leave you in a panic? Williamsburg Regional Library’s Adult Outreach staff has developed the Short Talk, 20-30 minute multi-sensory presentations, delivered monthly to continuing care communities. Short Talks
Continue Reading...Rethinking the Service
Rethinking the Service with Phil Ford and Gina Card. Recent strategic plans from libraries have changed what Bookmobiles are about and now it’s time to be more than just a branch service. We will talk about our service and how we began to rethink our
Continue Reading...Take Away Literacy Enhancement Skills (TALES) Kits
Take Away Literacy Enhancement Skills (TALES) Kits with Cydney Clink. Take Away Literacy Enhancement Skills (TALES) Kits is a new service being provided in response to the need of a particular group in our community: in-home child care providers and the children they serve. Learn
Continue Reading...Technology Petting Zoo for Serving Older Adults
Technology Petting Zoo for Serving Older Adults with Beth Helstein. Get your hands on newer and older technologies that can help the vision impaired and others with disabilities read. Explore Victor Readers (both CD and MP3), Kindle’s large print feature and its limitations, touch an
Continue Reading...Let’s Get Out There: Building Community Connections
Let’s Get Out There: Building Community Connections with Julie Buchanan. Community agencies serving older adults can be great sources of information, support and even new programming possibilities. Julie Buchanan, the Older Adult Specialist Librarian at Dayton Metro Library, will discuss her experiences building community connections
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