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Everyday Negotiation

Posted on: October 23rd, 2012 by rose

Everyday Negotiation a webinar with Robin Wood. Your ability to successfully negotiate an agreement can strengthen relationships both personally and professionally, control labor and operating costs, and improve your performance and the performance of others. This program will offer you some basic skills and practical

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Creativity Abounds! A Survey of Bookmobile and Outreach Programs Around the USA

Posted on: October 23rd, 2012 by rose

Creativity Abounds! A Survey of Bookmobile and Outreach Programs Around the USA with Sam Wallin. As part of his new position as Rural Services Coordinator, Sam conducted a survey of libraries to find out how other library districts both large and small were finding ways

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Creating a Fundraising Structure

Posted on: October 23rd, 2012 by rose

Creating a Fundraising Structure with Barbara Read. The Rolling Hills Library made the commitment to put a bookmobile on the road. Raising the money to fund the purchase became a priority for our inactive Foundation Board. Getting the right community people on the board, identifying

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Standardizing Service to Enhance the Customer’s Experience

Posted on: October 23rd, 2012 by rose

Standardizing Service to Enhance the Customer’s Experience with Wendy Ramsey. Explore how to standardize services to create consistency and continuity for customers which drives: customer satisfaction and comfort; cultivates customer loyalty; and sets the stage for exceptional service. Prepare to think about a service in

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